Went to Valley Rent Rite in Renfrew on the morning of September 15th and asked if they had a excavator for rent that weekend and they had a 2.5 ton Cat they could rent me for $300 per day (24 hours or 8 hours on clock which ever comes first).
Now this is where the ridiculousness comes out with this company, they said they would deliver it Friday afternoon at 3 pm and pick it up at 3 pm Saturday, I'm still going to be using it at 3 pm Live Streaming on YouTube and they close at 4pm and must pick it up at 3pm or I would have to pay for another half day for Sunday, but I only want 8 hours of use on Saturday. They were adamant it could not sit at my property on Sunday unless I paid for the extra half day even though I don't want to use it more than the original 8 hour rental.
Gordon the owner said I could call him on his cell and he would come and pick it up after hours on Saturday night, most bizarre thing drive up from Arnprior to pick up a machine on a Saturday night, but hey it's his Saturday night he is ruining not mine.
Now I tell him when I'm getting my credit card out what I do, raising ducks to feed the homeless in Toronto and this year we have over a 1,000 ducks and all my eggs go to the local food bank in Renfrew, and asked him if he could help out the cause like free delivery and I would pay for the rental.
Now his response put me in such a bad mood, here is a man wanting local people to do business with him and I'm telling him we donated over 6,000 eggs to the Renfrew Food Bank and the reason we are digging this pond is ducks are getting killed at the lake by the snapping turtles and his response was and I quote him exactly
"Well I didn't get any eggs and if we helped you out we'd have to help everyone out"
I could not believe this came out of his mouth but he was very serious, this company doesn't help out locals, they just want the local's money nothing more. No free delivery, but didn't have a choice I had to dig this small pond to save the ducks from getting killed at the lake.
He delivers the machine later that afternoon and leaves it in the driveway, now I was so upset I put tape over the name on the machine so he didn't get any free exposure because I absolutely had nothing good to say about this company except they had an excavator in stock for rental on a Friday afternoon for Saturday.
Saturday morning I'm setting up the live streams so the fans of the show can see the duck pond being dug, and something tells me to do a video of the time on the machine, was I glad I did that, turns out they juiced the bill and added 0.3 of an hour to the bill.
I absolutely made sure I didn't go over the time allowed on my rental and had one hour left to dig so I thought I'd try to pull some small trees out of the mud, total fail...
Gordon never showed up until 5 pm Monday to get the machine that could not under any circumstances stay at my place over the weekend unless I paid for the extra half day rate for Sunday.
Now this is where the lying starts, while he's loading the machine onto the trailer I tell him the machine is only operating at 50% or less power and something is seriously wrong with it, he admits to me getting it on to the trailer he had to try a couple time to get it up the ramp because it had no power, and I told him it couldn't go up my lawn to the driveway it's so weak. Then he says well it's like a brake is on or something then says it was fine the other day digging a basement, like mechanical things don't just stop working... they just stop working it's what we call breaking down.
Now he knows it doesn't have the power that it should have and then tells me I was over on the use which I have the video evidence I'm not but he says he won't charge me for the extra day even though I have video evidence I'm not over, then tells me it's still full price for 50% power and he is charging my credit card full price.
The next day I message them on Facebook https://www.facebook.com/Valley-Rent-... and tell them I've had a negative experience with their company and they block me, they didn't even ask me what was wrong just blocked me.
So I go into the Renfrew store in person the next day (Wednesday) and tell Gordon I don't feel right that I have to pay full price for a machine that only had 50% power (turns out the hydraulic pump is screwed) he tells me it's the mud is why it can't dig the tracks in mud makes it weaker, then he tells me I went over the time by 0.5 an hour, but when I tell him I had video evidence of the error on the contract compared to the machine he shuts up with his lies, the machine had 7.9 hours at 50% power. He then says I was over by 0.2 hours which now makes sense since he added 0.3 hours to the contract when he dropped it off.
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